E & M Delivery
- USDOT number
- 1710619 ↗
- MC number
- MC627597 ↗
- Phone
- (512) 442-6622
- Fleet
- 2 trucks · 5 drivers
- Safety (FMCSA)
- 0 inspections · 2 crashes
- Service area
- Interstate moves
- Location
- 9226 RESEARCH BLVD, Austin, TX 78758
- In the registry since
- 2007 · 19 years
- FMCSA registration updated
- Aug 2025
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (102 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 102 reviews we've captured the full text of so far — out of 195 total reviews across Google & Yelp.
Customer reviews (195)
My experience with this company has been extremely disappointing. The first issue occurred when I received a text message the evening before my scheduled delivery informing me that they could not make my appointment and needed to reschedule. While inconvenient, I understood that unexpected situation...
From start to finish, this company was an absolute pleasure to work with. I used them twice, in 2 weeks and each time, the deliveries went without a hitch. The guys were careful and patient. Nothing was rushed. I have never had a furniture delivery and installation be so stress-free and without any...
Elephant has the best professional service I have ever seen. The crew was totally professional and courteous. Took out the mattress and brought the new one in and set it up in less than 30 min. Awesome. They showed how to work everything before they left. We need more delivery people like them. I th...
We had a great experience with Elephant Moving! We had a call with them to schedule delivery. They called the day before to give me the window of time for the delivery. They came right on time (even a bit early, which I liked). They were super friendly and professional. They wore masks and even remo...
We have moved with Elephant twice, and both times we had a great experience. The crew arrived on time, didn't waste any time and were very professional. They also made sure to take good care of our belongings. We highly recommend Elephant to anyone looking for a reliable moving company!
We had Elephant move a refrigerator from my son's old apartment back to our house (his new apartment came with a refrigerator). They were not only on-time, he was friendly and professional. Refrigerator arrived in perfect condition (they took the time to wrap it with blankets and plastic wrap). Can'...
We read this company's 10 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
6 reviews · latest 2025
“They were absolutely terrible with our furniture and when they laid down a an area rug, they cut the tape that it was rolled in and sliced our $10,000 rug and never saw a dime.” 1★ · Yelp · Mar 2025 · Diane N. · See this company on Yelp →
“Broken scratched and dented things ending with a flooded laundry room and ruined ceiling downstairs do to carelessness when disconnecting the washer.” 1★ · Yelp · Dec 2018 · Vickie S. · See this company on Yelp →
“So many damaged items.” 1★ · Yelp · Mar 2017 · lilian s. · See this company on Yelp →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
3 reviews · latest 2018
“I've been back and forth emailing your managers and owner Greg and Johanna for an entire year to get our claim processed, and they have done absolutely nothing!” 1★ · Yelp · Dec 2017 · lilian s. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2016
“The driver showed up over an hour late with no explanation or call” 1★ · Yelp · Sep 2016 · Lan M. · See this company on Yelp →
“I had a delivery window of 7-9pm for today (06/28) and got a voicemail from elephant saying the driver was running late by 2 hours.” 1★ · Yelp · Jun 2016 · Frankie E. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 10 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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