Puma Van Lines LLC
★ 4.0· 187 reviews · Dallas, TX
✓ Licensed (USDOT 2139244) ✓ Insured · $750K liability ✓ Cargo covered Active carrier
- USDOT number
- 2139244 ↗
- MC number
- MC744605 ↗
- Phone
- (866) 730-8631
- Fleet
- 1 truck · 1 driver
- Safety (FMCSA)
- 14 inspections · 1 crash
- Service area
- Interstate moves
- Location
- 4838 WOODALL STREET, Dallas, TX 75247
- In the registry since
- 2011 · 15 years
- FMCSA registration updated
- Sep 2025
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (101 dated reviews)
5★
2014
2
5★
2015
2
4★
2016
6
3.7★
2017
6
2.5★
2019
6
4.2★
2020
13
3.1★
2021
9
5★
2022
3
5★
2023
1
4.2★
2024
25
4.2★
2025
27
5★
2026
1
5★
4★
3★
2★
1★
Rating breakdown
4.0
187 reviews total
5
73
4
1
3
5
2
2
1
20
Star-by-star breakdown above is based on the 101 reviews we've captured the full text of so far — out of 187 total reviews across Google & Yelp.
Customer reviews (187)
Google
We contracted with Puma Van Lines to move our belongings from a storage unit in the Dallas area to the San Antonio area. We were nervous about using a moving company after seeing so many issues with various companies. We spoke with Cassy and she assured us of the price and process. The movers arrive...
Google
Daniel was amazing to work with on my long-distance move! He was consistent, knowledgeable, and so patient throughout the whole process. Even when I had a few issues with my timeframe, he was flexible and accommodating. The price he quoted was exactly what I paid, no hidden fees or surprises. Both p...
Google
We recently used Puma Van Lines for our move, and the experience was smooth from start to finish. The team arrived on time, handled our belongings with care, and worked efficiently. Communication before and during the move was clear, and there were no unexpected charges. Overall, I would recommend t...
Google
Gus Vasquez with Puma Van Lines moving company was very professional through my whole moving process. I moved from Texas to California and all my things were safely packed and cared for with great caution. I am happy to say that when I arrived to my new home everything was in one piece, and nothing...
Google
I just have to thank everyone at PumaVan Lines for the outstanding service they provided me when I moved from Fort Worth, TX to Fort Atkinson, Iowa. From the time I first spoke to Sandra to signing the contract to making the payments with Cassy and all related questions (you just pay 10% at contract...
Google
Gus and his coworker were awesome! They helped me pack up my apartment, drove 3 hours out of state, and then moved my belongings into my new place, all in the same day! They worked so hard and were so kind and easy to talk to. They made sure to wrap and take care of the fragile items. My old place h...
We read this company's 22 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
15 reviews · latest 2025
Damaged or lost belongingsItems broken, lost or missing during the move
15 reviews · latest 2025
“We had so many things turn up missing that were loaded on the truck that didn’t make the move.” 1★ · Google · Jan 2025 · C Hamblin · Read the review →
“lost over 14 boxes of our stuff and damaged multiple pieces of furniture.” 1★ · Google · Jun 2024 · Deana Curran · Read the review →
“After I receive my house hold good there missing boxes, damage furniture, missing furniture” 1★ · Google · Aug 2021 · Edwin Takeuchi · Read the review →
Bill higher than the quoteThe price went up on moving day or at delivery
10 reviews · latest 2025
Amount over the quote, named by 6 reviewers: typically $925
Bill higher than the quoteThe price went up on moving day or at delivery
10 reviews · latest 2025
“Then once truck is finally loaded the boom drops. You owe another $750.” 1★ · Google · Nov 2024 · ROCH D. · Read the review →
“On the day of the move, the quoted price was increased by over 50%, despite previous estimates.” 1★ · Google · Oct 2024 · Tekia Horn · Read the review →
“When I asked him why he had told me only 60% of the entire truck earlier in the morning after seeing all the items to be loaded, he told me "I didn't want to scare you off at the beginning.” 1★ · Google · Sep 2024 · Joel Dennison · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
7 reviews · latest 2024
Late pickup or deliveryPickup or delivery happened later than promised
7 reviews · latest 2024
“My property was supposed to be delivered yesterday, which was exactly 14 days from the earliest drop off day” 1★ · Google · Aug 2019 · Aleah Rykard · Read the review →
“They missed their committed pick up time and never called me to let me know.” 1★ · Google · Mar 2019 · Enrique Fiallo - on Ethical Leadership · Read the review →
“They oversold me upfront with expectations my stuff would be delivered way sooner than it was” 1★ · Google · Feb 2019 · J B · Read the review →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
2 reviews · latest 2025
Raised inside reviews quoted under other problems
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2020
Belongings held for extra paymentCrew refused to unload or deliver until paid more
2 reviews · latest 2020
“They refused to unload, so we had to pay 2,500 more!!!” 1★ · Google · Aug 2020 · Gabriela Morales · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 22 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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