New Relocation
★ 4.3· 169 reviews · Dallas, TX
Active carrier
- USDOT number
- 4076255 ↗
- MC number
- MC1549701 ↗
- Phone
- (469) 884-5600
- Safety (FMCSA)
- 0 inspections · 0 crashes
- Service area
- Interstate moves
- Location
- 5641 SMU BLVD, Dallas, TX 75206
- In the registry since
- 2023 · 3 years
- FMCSA registration updated
- Jun 2025
MoversPackingSelf Storage
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (169 dated reviews)
5★
2016
7
4.9★
2017
26
4.9★
2018
55
4.4★
2019
39
3.9★
2020
21
3.5★
2021
8
1★
2022
1
1.6★
2025
7
2.2★
2026
5
5★
4★
3★
2★
1★
Rating breakdown
4.3
169 reviews total
5
132
4
8
3
4
2
6
1
19
Customer reviews (169)
Yelp
Krystal is the best very good customer service 100 percent recommend I had a really positive experience with the customer service team. From the moment I reached out, especially her she was responsive, patient, and genuinely focused on helping me resolve my issue. The representative took the time to...
Yelp
A fantastic move experience. I have a 1 bedroom and a lot of heavy furniture so a move myself or with a friend is impossible. Shawn, Michael and Zach were a great crew. They even knew how to break down my recliner couch into components so it was easier to get down the stairs. Everything from small...
Yelp
They were very fast and professional. Nothing was broken and they managed to back the truck into our very narrow driveway without hitting the retaining wall which is more than I can say for our mail carriers.
Yelp
Chris, Tory and Larry were awesome! They moved a few items from a home and the remaining from a storage unit in Arlington to my new apartment in Las Colinas in less than 4 hours! The guys were fast, professional and handled my items with care. I will certainly call them again in the future!
Yelp
Great experience with my crew this weekend! Julio & Daniel were on time, efficient and worked with me even when I had special requests. I moved into a second floor apartment with only one elevator, but they worked together so well to quickly get my stuff moved safely. Excellent experience and reason...
Yelp
Our second move using Community Movers went as well as our first (back in 2017) and I'm so glad to have utilized this company. They are prompt, responsive, and hard working. I can't recommend them highly enough.
We read this company's 8 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2026
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2026
“Some fragile items and antiques were packed in ways that caused damage, and several pieces of furniture and household items arrived broken, stress fractured and in poor condition.” 1★ · Yelp · Mar 2026 · Lynne D. · See this company on Yelp →
“one box completely crushed full of our cocktail glasses and wine glasses.” 1★ · Yelp · Dec 2025 · Bailey L. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
5 reviews · latest 2026
Late pickup or deliveryPickup or delivery happened later than promised
5 reviews · latest 2026
“Donnie promised me to deliver by Jan 11th. … At last they delivered on Jan 23rd.” 1★ · Yelp · Jan 2026 · Pramod B. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
3 reviews · latest 2025
Bill higher than the quoteThe price went up on moving day or at delivery
3 reviews · latest 2025
“changed our initial quote from $4,500 to $12,000+” 1★ · Yelp · Nov 2025 · Sara S. · See this company on Yelp →
“I asked him verbatim, "Does this change the price?" He said "No." This was a ~$3k lie.” 1★ · Yelp · Aug 2025 · Stephen T. · See this company on Yelp →
“there would be a fee for going over the space, but didn't tell me until after the space had gone over that it would be an extra almost $1000” 1★ · Yelp · Aug 2025 · Bethany R. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 8 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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